Explainer
Creed
6 min read

Sorry seems to be the hardest word

We all find ways of not simply saying sorry. Not just former prime ministers. Graham Tomlin unpacks why it’s getting harder to say sorry in our culture.

Graham is the Director of the Centre for Cultural Witness and a former Bishop of Kensington.

A politican stands holding a bible, in front of a committee room table. Behind him an audience waits expectantly
Boris Johnson prepares to give evidence to the House of Commons Privileges Committee.

Why is it so hard to say you’re sorry? Over recent weeks we have watched the story unfold of Boris Johnson and the Downing Street parties, his disdain towards the Privileges Committee report suggesting he misled parliament, and his resignation as an MP, insisting he was the victim of a witch-hunt rather than saying he had made a mistake and owning up.

And it’s not just Conservative Prime Ministers. Tony Blair has never quite come clean to say it was a mistake to lead the UK into war against Saddam Hussain on the basis of faulty intelligence on weapons of mass destruction.

Church leaders don’t escape either. Too often in the past, abusers have been shielded and moved on, and when the avoidance is revealed, ways have been found to avoid simply saying sorry. And then we all know the kind of apology that goes “I’m sorry you feel that way” which of course is not an apology at all. 

Saying sorry has always been difficult, but our culture seems to make it even harder. We may not conduct literal witch hunts any more, but we do metaphorical ones.

Confession is difficult. Try it sometime. Next time you make a mistake, resolve to come clean before your friends, your spouse, your partner, your team at work. Confess your sins. Not straightforward, is it? If you find it as hard as I do, then join the club.  

Saying sorry has always been difficult, but our culture seems to make it even harder. We may not conduct literal witch hunts any more, but we do metaphorical ones. If you are found out to have said the wrong thing, admit you have changed your mind, or that you made a horrible mistake, you are likely to get accused of inconsistency, cancelled on social media, sacked from your job, vilified at the court of Twitter. It could mean losing your reputation, your job, your friends and, well, everything.  

A line of books have come out in recent times, pointing out that we live in one of the most censorious of cultures. Andrew Doyle wrote a book called The New Puritans, arguing that identity politics and the social justice movement has spawned a quasi-religious form of cultural revolution, driven by claims to moral purity and tolerating no dissent. Similarly, Noah Rothman wrote The Rise of the New Puritans, identifying progressivism as a movement whose primary goal is to limit happiness. 

They had a strong notion of divine grace which interrupts normal human processes, unlocks hard hearts and kindles new desires in twisted souls. 

Yet perhaps the problem is not so much that we have become too much like the post-reformation Puritans, but that we are fundamentally unlike them. Puritans were a group of Protestants who first emerged in the 16th century, who wanted to ensure that Reformation in England was carried out thoroughly, broadly according to the agenda of John Calvin in Geneva, and not (as they saw it), half-heartedly. The word ‘Puritan’ was in fact invented by the group’s enemies, accusing them of a joyless obsession with purity, an insistence on keeping rules, confessing sins and avoiding pleasures. As always, caricatures tell half, or less than half, of the truth. Of course there were censorious and frowning Puritans, but they also had a profound and ambitious notion of grace and goodness alongside a nuanced moral ecology that we have largely lost.  

The Puritans had a strong notion of the nexus of sin, confession, grace, forgiveness, absolution and the possibility of moral reformation. If your conscience tells you that you had done something wrong, you had best confess it sincerely to God (and possibly to other people as well), which would be followed by the promise of divine forgiveness, which in turn had the potential to bring about a deep change of heart and habit, so that the fault was not repeated again. They had a strong notion of divine grace which interrupts normal human processes, unlocks hard hearts and kindles new desires in twisted souls.    

Now we have lost most of this. If you confess a sin in public, you are very unlikely to receive absolution in the court of Twitter or public esteem. The passing of time may mean people forget what you did and enable some rehabilitation, but forgiveness? Never.  And if you think the likelihood of forgiveness is remote, what is the incentive for confession? You might as well brazen it out, pretend you’ve done nothing wrong, deny all charges, as the alternative is to see your career go down the tubes. 

Moreover, we don’t tend to believe moral change is possible. A leopard never changes his spots, we say with a knowing look. Ex-offenders find it hard to find jobs with a criminal record behind them, and disgraced politicians are unlikely to find a way back into public life.  

We are creatures capable of deep cruelty, malice and selfishness, but also that we are capable of kindness, grace and true humility - that spiritual and moral change is possible.

Now of course there are good reasons for our nervousness about this. Someone with a weakness for booze, sex or vulnerable children might never lose that tendency, and it’s often better to be cautious than to allow an abuser to abuse again. Yet at the same time, Christian moral theology has always held together in some tension a savvy awareness of the depth of human fallibility and self-deception, with a belief in the possibility of deep spiritual and moral change. Christian faith paradoxically holds at the same time the most pessimistic and the most optimistic view of human nature – that we are creatures capable of deep cruelty, malice and selfishness, but also that we are capable of kindness, grace and true humility - that spiritual and moral change is possible. It’s not always easy to spot the genuinely reformed character from the charlatan, but that is where wise discernment and character judgement comes in, holding the tension between naivete and cynicism.   

Back in the day when more people went to church, they at least once a week had an occasion where they were invited to reflect on their sins of the past week, to confess them and receive absolution. That pairing is perhaps the key to the whole thing, and why saying sorry is so hard in contemporary life – because we have not only lost the ability to say sorry, we have also lost the ability to forgive.  

Of course, it’s possible to go through the motions in church of saying you are sorry for your sins. It can be a means of ‘cheap grace’ as the German theologian Dietrich Bonhoeffer used to call it. But we are creatures of habit. Being forced to think back over the past week, the time you spoke to your kids in a harsh way, told a white lie to get out of trouble, or forgot to phone someone who needed help because you were just too busy, somehow alerts you to your own inner mess. Add to that the promise that a heartfelt confession will be met with the pronouncement of genuine pardon, then it makes it just a little easier to say an abject apology to someone else when you need to, not evading the truth, not excusing yourself, just saying you messed up and got it wrong, because you know what’s coming afterwards – forgiveness.  

The dynamic of confession, forgiveness and the possibility of moral change doesn’t take away the need for shrewd judgement of character, but its loss arguably makes it much harder for us to say we are sorry, and are truly repentant.  

Politicians, pundits and other public figures may find it hard to say sorry. And we are perhaps right to expect them to do so. But unless we learn how to forgive, then we will reap a harsh society where ‘sorry’ is not just the hardest, but the rarest word.  

Column
Creed
Sport
8 min read

Manchester City and the surprises of Grace

What a footballing dynasty's dominance tells us about the problems of meritocracy

Graham is the Director of the Centre for Cultural Witness and a former Bishop of Kensington.

A football team wearing a sky blue kit leaps for joy holding a trophy.
Celebrating winning the English Premiership.
Manchester City.

So Manchester City didn’t quite win the double double. Manchester United, against all the odds, spoilt the party and created their own by winning the FA Cup. But City won the Premier League yet again. That makes six times out of the last seven seasons. It would take a brave person to bet against them doing it again next season. Supporters of other teams look on with a mixture of resentment, admiration and envy. Despite losing the Cup Final, Manchester City fans are basking in the time of their lives.

When our team wins, we football fans gloat. Especially over our rivals. We all do it. We assume it means our team is superior, that victory is deserved, that there is some kind of moral credit involved in winning. Football fans are meritocratic to a tee.  

In 2020, Michael Sandel, Harvard Professor of Political Philosophy published The Tyranny of Merit. In the book, he traced the rise of the idea of meritocracy, the notion that if you succeed in life it is to your credit, and if you fail it is your fault. We talk about “going as far as your talents take you”, “getting what you deserve in life” and so on. Speaking from the American context in particular, he argues, it means a belief that we are masters of our own fate, that achievement is to our credit and failure due to our fault.  

He also sheds light on the dark side of meritocracy. The most important factor in whether people voted for Trump or Brexit was educational background. Getting into college or university meant you stood a much better chance of landing a good, well-paid job and rising through the rungs of society. And if you did so you tended to end up more liberal in political and social outlook. If you didn't go to college, you were more likely to stay in manual or blue-collar work, looking at a distance at the educated class of people who ran the government, the economy and the legal system, and feeling they didn't represent you.  

Meritocracy, Sandel argues, generates on the one hand hubris and on the other hand shame. It makes the successful feel proud in their own achievements, looking down with a secret smugness at those who didn't get the big jobs with the big money, and on the other, generates resentment and a sense of shame in those who missed out on the educational and financial gravy train.  

A meritocratic society makes parents more and more obsessive about getting their kids the advantages that will set them up for life. Yet such obsessive parenting for success has so often led to an epidemic of teenage depression and distress. College life becomes increasingly competitive, aiming to build an impressive CV to land the big jobs when you leave university for the big wide world of competition. 

Yet the reality is, he argued, that most of what made for ‘success’ was fairly random and the result of chance. If you happened to be born into an educated family with a reasonable income you are more likely to get the education that would keep you within that class. Without that origin it is much harder to break through the social barriers. Of course, there are plenty of examples of people born into disadvantaged circumstances who rose through the ranks to get good well-paid and high-profile jobs. Yet such stories fit neatly into the meritocratic story, as these people are held up as the poster boys and girls of meritocracy - exemplars of precisely the kind of moral virtue and character that is needed to succeed.

Some would say beautiful brand of football that out-passes and outplays virtually everyone else. 

Aristocracy by contrast, may have contained many flaws and inequalities, but at least the poor didn't feel that their poverty was their fault. We talk about our talents as ‘gifts’, which implies they have been given to us rather than earned by us. If we happen to have a talent for numbers, for writing, an instinct for strategy, reading people well, or managing stress, that is not really to our credit but something we have inherited in our personality. Of course we can and need to develop these skills, but again society has a fairly random way of rewarding certain talents and not others - we pay people skilled at football far more than people similarly skilled at netball, and hedge fund traders far more than nurses.

So what does all this have to do with Manchester City?

In September 2008, Sheikh Mansour Bin Zayed Al Nahyan, a member of the Abu Dhabi royal family, who is currently the vice president and deputy prime minister of the United Arab Emirates, completed the purchase of Manchester City, a club that had finished ninth in the Premier League the season before and was without a trophy in 32 seasons. From that moment they had the financial resources of virtually an entire Arab state at their disposal. Since then, they have spent a net amount of £1.4 billion on transfers. They hired the best manager and the best striker in the world, and play the most finely-tuned, relentless, some would say beautiful brand of football that out-passes and outplays virtually everyone else. In a recent match against Tottenham, they lost their number one goalkeeper Ederson to injury who was then replaced by Stefan Ortaga, who played a blinder and effectively won the league by keeping Tottenham from scoring. Ortega would walk into almost any other Premier League club. City’s strength in depth is such that they could almost turn out two teams that could win the Premier League on their own.

If the mind of Sheikh Mansour had gone in a different direction, Reading fans might have been celebrating a treble by the M4, or Wigan could be playing Real Madrid.

Back in the 2008 season, presumably the group from Abu Dhabi looked at the Premier League table for clubs they might buy, presumably discounting the already successful ones like Manchester United (who won the league that year), Chelsea, Liverpool or Arsenal. Looking just below City, they would have seen Blackburn Rovers in 7th (who had won the league as recently as 1995, Portsmouth in 8th, or a little lower, Middlesborough in 13th or Wigan in 14th. Sunderland, Bolton, Reading, Birmingham and Derby made up the numbers further down the table.

Of these teams, this past season, Portsmouth, Derby, Bolton and Reading played in the third tier of English football, struggling to make ends meet before small crowds against small clubs such as Stevenage, Burton, Fleetwood and Bristol Rovers. Birmingham were relegated into the third tier. None of the others were playing in the Premier League, let alone the Champions League.

Manchester City, by contrast, in their spanking new stadium, fresh from a season where they had won the treble (Premier League, FA Cup and Champions League), were winning the World Club Championship, marching towards another League title, only just missing out on the Champions League on penalties in the semi-final.

Did the rulers of Abu Dhabi consider buying Reading? Or Blackburn Rovers? Or Portsmouth? Whether they actually did or not, in theory they might have done. In other words, picking out Manchester City has a high degree of randomness. If the mind of Sheikh Mansour had gone in a different direction, Reading fans might have been celebrating a treble by the M4, or Wigan could be regularly playing Real Madrid.

Maybe they can teach us the humility of knowing that our success or failure is much less to our credit or fault than we think.

Manchester City is a prime example of the element of randomness in success.  Now of course it's not all random. Many other clubs have spent huge amounts of money but without the success of Manchester City. You have to say their owners know how to run a football club, unlike the shambles of the owners of clubs such as Chelsea or Manchester United in recent times.

Yet there is undoubtedly an element of sheer chance, luck, or to put it in Christian terms, undeserved Grace about it. Manchester City’s being chosen by Abu Dhabi is a strange worldly echo of the Christian doctrine of Election (no - not that election!). This is the idea that in the Bible, God chooses a part out of the whole, for example choosing Humanity out of all the species of animal life on the planet to look after and care for it, choosing Israel out of all the nations of the world to bear the message of God's care and love for that world, and choosing the Church as God’s chosen people, to bear witness to Jesus Christ the Saviour of the world.

The difference in this Christian notion is that election is never for success. God does not choose humanity, Israel or the church so that they can outstrip all the others and bask in their own superiority, even though all three have fallen into the trap of thinking that way many, many times. God chooses them precisely so that they might be a blessing to the rest of the world, the channel through which God desires to pour out his goodness to everyone, the bearers of a message of good news that everyone needs to hear. Election therefore breeds not a sense of superiority, but a deep sense of humility at having received a status that was not earned, undeserved, but that carries great responsibility.

So Manchester City's triumphant progress is perhaps an object lesson for the rest of us, that any success we may have achieved in life, anything we are tempted to boast about, whether privately or publicly, is not as much to our credit as we think. Just as they were plucked from mid-table obscurity to become one of the great teams of recent times, while the likes of Reading and Wigan languish in mediocrity, a large part of any success that may have come our way, is not down to our credit, but derives from a gift, something bestowed on  us, so that we might use whatever good comes our way to raise up others and be a blessing to those who don’t have such fortune.

While Manchester City win everything (and it won’t last, as we Manchester United fans know only too well) maybe they can teach us the humility of knowing that our success or failure is much less to our credit or fault than we think. We can learn generosity to those less fortunate than we are, contentment when things go badly, and gratitude for the grace that we have neither deserved or earned.