Column
Culture
Eating
Hospitality
6 min read

We could all benefit from hospitality’s bear hug

In a compelling series, The Bear offers a richer and nuanced redemptive journey.

Krish is a social entrepreneur partnering across civil society, faith communities, government and philanthropy. He founded The Sanctuary Foundation.

A tired-looking chef turns around to look across his shoulder.
Jeremy Allen White plays Carmy.
FXP.

I only need to watch a few minutes of Gordon Ramsey’s Hell’s Kitchen to remind me that toxic environments not only still exist, but all too often are glorified. From bitter previous experience I know that employers can bully, lie and manipulate those beneath them, and apparently get away with it. I have sadly seen how the Christian virtues of turning the other cheek and forgiving your enemies can serve to collude with a toxic environment. However, I also dare to hope that another Christian virtue – that of hospitality – can foster quite a different environment. I have been thinking about this a lot recently as it tallies with themes explored in another chef show - the global smash-hit multi-award-winning US TV series, The Bear.  

The drama is set in the high-intensity world of the Chicago hospitality industry. The story revolves around a character called Carmy, played by Jeremy Allen White. Carmy has made his name in gastronomy and has won and retained multiple Michelin stars.  But when his beloved brother Mikey commits suicide, Carmy returns to Chicago to take over his brother’s failing sandwich shop called “The Beef.”  

Putting a grieving world-class chef in the middle of a bankrupt dysfunctional sandwich shop in the cheap side of Chicago is a great concept for an intense drama. It is set up to be a classic rags-to-riches journey and so we wait to see how, with a bit of spit, polish and hard work, transformation against the odds is possible. Although, inevitably, the narrative arc of the show does follow the well-trodden American Dream theme of outsiders whose hard work turns things around, this is not a simple tale. There’s a richer and more nuanced redemptive journey offered in this compelling series.  

The show has won critical acclaim and I believe it is due in part to the fascinating combination of three important overlapping hospitality themes that each offer us some signposts for changing the culture of toxic environments. They also happen to point to how Christian hospitality teaching is as relevant today as ever.   

The vulnerability of hospitality   

“The more I learn about Michael, the less I understand.”  

Ebraheim

Everyone in the relational ecosystem of this television show has a major flaw. There are no messianic figures. Everyone is carrying great deal of pain and vulnerability. The ever-anxious Carmy is a recovering addict and finds solace in total immersion in his work. The rising-star sous-chef, Sydney, played by Ayo Edebiri, is grieving the loss of her mother and the serial failures of her previous businesses. The emotionally illiterate cousin, Richie, played by Ebon Moss-Bachrach, is becoming alienated from his wife and his daughter and as a result causes physical or relational chaos everywhere he goes.  

Watching this show is a journey to the dark side. The pyscho-social dysfunction of the characters matches the organisational and financial mess of the sandwich bar itself. Everything goes wrong: crumbling walls, failed safety inspections and the self-sabotage of the staff team. It’s great viewing at the end of a difficult day: any minor chaos I am experiencing is relativised by the all-consuming disarray of The Beef.  

Despite their flaws, we find ourselves rooting for the characters. Hollywood seems to have borrowed this idea from the Christian faith: never underestimate the underdogs.  From its earliest days the church was made up of a seemingly socially impossible group of people: a suspicious collaborator, a trouble-making insurgent, as well as other socially stigmatised men and women. You don’t have to spend long in a local congregation of Christians to encounter the same social paradoxes. The unlikely, often uncomfortable gathering of believers from different walks of life is both the beauty and the bane of the church. People are both sharp and sweet, weird, awkward and challenging and yet somehow there’s not only something irresistibly moreish about their company, but the persistent belief that these are the ones who will ultimately be vindicated, honoured and rewarded.   

The hope of hospitality 

“I think this place could be so different from all the other places we’ve been at.”  

Sydney

The continuous omnishambles of The Beef feels like a mirror of our own political moment. Swapping the leader at the top does not resolve the systemic problems. There is no overnight transformation. In fact, things must get worse before anything changes for the better. Personal existential demons need to be faced before the restaurant can begin to be turned around, and, even then, they still need an end-of-season miracle. 
So much of our public life, whether it is in the politics of the church or the politics of our nation, looks like the early chaos of The Beef. A fancy new menu, a charismatic new leader, a new shiny piece of technology or even a quick-fix new work regime cannot take away the anger and the misery and the brokenness. What does seem to pay dividends in the show is the gradual inculcation of a culture of dignity, respect and commitment to one another.  

Every employee at The Beef begins to refer to one other as “Chef.” This recognition of the value of the other, the regular voicing of the importance and equality of your fellow employees is part of a gradual culture change in the restaurant. The change in language is not a magic bullet for the transformation but rather a small, but important, expression of new culture of dignity that is being established. This same kind of culture change is urgently needed in our church and nation. Finding ways to express respect to one another might not be a bad place to start.  

It becomes one of the highest honours for the cooks to prepare the “family meal” where the staff gather for food together after the shift is done. It turns into a moment of communion and reconnection in the chaos of the day. It reminds me of how the Lord’s Supper was always meant to be – a reason to come together and remember and hope.  

The power of hospitality 

“I’m gonna fix this place.”  

Carmy 

Season 2 tells the story of creating a Michelin-Star-worthy restaurant in the transformed shell of what had been The Beef sandwich shop. Most of the dysfunctional characters go on a series of journeys of discovery and transformation. One of the chefs goes to Denmark and learns the power of discipline and how to produce micro-cuisine. Another goes on a weeklong haute cuisine boot camp at the highest quality restaurant in the world. Beginning with the simple task of washing forks he is gradually inducted into the culture of excellence and service of the restaurant, where nothing is too much trouble in their aim to give guests an unforgettable experience of hospitality. Richie’s 45-minute make-over is the worst and best episode. The transformation is too complete too quickly, but its message is clear: there is hope for even the most dysfunctional person.  

“You have this minute when you’re watching the fire and you’re thinking: If I don’t do anything, this place will burn down and all my anxiety will go away with it. And then you put the fire out. Then you put the fire out.”  

Carmy

As I binge-watched this series, I found myself thinking long and hard about the church. I have tasted the toxicity that too often seeps in and spreads pain, causes harm and thwarts whatever good they are trying to do. I have also tasted the opposite, when the church has extended welcome to the homeless, refugees or children in care, and people encounter hope and transformation. When I feel like giving up on the church, I remember how delicious that really is and am re-motivated to do whatever I can to make it the best place in town.  

Article
Change
Community
Eating
Friendship
1 min read

It’s in Third Places we can be our most human

Gathering in-person fights against the fragmentation

Alex Noel is a writer and digital marketer.

A group of friends sit arouns a large table eating together.
Priscilla Du Preez on Unsplash.

In my favourite local cafe, I pause mid-step to take a sip of the coffee I’ve just ordered. Setting it down on a table, I slide into my seat and turn my attention to the music playing over the speakers. It’s always good in here. It’s one of the reasons I like this place; they sell records and coffee here. Music is their ‘thing’, and it’s been my ‘thing’ too, ever since I was a young teenager. I’ll often chat about it with the baristas. And in the time it takes them to make me a flat white, we have exchanged news of recent and upcoming gigs, favourite artists, plus recommendations for new (and old) music we’re listening to. I don’t just enjoy coming here, I somehow feel that I belong. 

Today though, the young barista on duty is engaged in a conversation about football with an older customer seated across the counter. The former is in his early 20s, and the latter - I guess - is in his late forties. They animatedly discuss their favourite soccer team. This includes the ins-and-outs of ownership and management, the players’ highs and lows this season, and reliving moments of impressive skill. I tune in and out, much like I do with the music in the background. 

And so it is that this West London cafe is a Third Place. Of the three Places in society (identified by urban sociologist, Ray Oldenburg in his 1989 book The Great Good Place), it is Third Places that hold unique potential for finding connection, and even belonging. Removed from the first and second places of Home and Work; Third Places relieve us of the agendas that come with domestic and professional responsibilities. They separate us - for a while at least - from the concerns of daily life. In local parks, theatres, cafes, gyms, comedy clubs, music venues, book bars, volunteer groups, churches, pubs and more, we can find common ground with one another. A corner of our city or town where we can forge social connections, meet people and have meaningful conversations which cut across generations and other demographies. Here we can often find the connection and belonging that might otherwise elude us.  

The internet, and social media, held out this promise too - of being a genuine Third Place. But despite our reliance on it, it hasn’t delivered. A Financial Times report published in early October revealed that social media use peaked in 2022, and has since declined globally by 10%. In an instagram video, Jordan Schwartzenberger, a 27-year-old business influencer and Forbes 30 Under 30, commented that: “it tracks with what we’re all feeling”. He lamented that social media was always meant to be about social connection, but instead it has shifted towards hyper-personalisation and content. We are subject to its algorithms which not only silo us but confine us to our individual feeds. Platforms are now geared to keeping us blinkered and scrolling, as they monetise our attention through advertising. Add to that their ‘enshittification’ thanks to the ubiquity of AI, and you have a recipe which has “nuked the authenticity of the internet”.  

Nowhere more has this lack of authenticity been felt than by Generation Z. For those aged 13-28, our digital world is the only world they know, and they’re already tiring of it. As a result, more and more are logging off - craving in-person experiences instead of digital ones. And choosing to swap the dopamine hit of endless scrolling for the oxytocin of real social connection.  

The rising cost of living, general retreat into online spaces and COVID closures means that there are fewer Third Places to go. But Gen Z is re-pioneering them. As a result, Third Places are evolving - there’s been a proliferation of in-person experiences as Gen Z head offline to seek out meaningful interactions ‘IRL’. The barrier to entry might not be as low as traditional Third Places, but the principle is the same, to foster socially organic connections in real life.  

For example, twenty-somethings in London can take credit for the rebirth of supper clubs as communal dining takes on new meaning, and Sunday mornings are now for curated coffee meet-ups where groups are ‘matched’ according to their interests. Both of these are providing a welcome alternative to dating apps too. Specific offline events favour crafting, book-reading and conversation with attendees putting away their devices for the duration. Meanwhile run-clubs and street-skating groups take to the roads - Third Places in motion. Social media is still used to advertise and bring people together, but the emphasis is on logging off and being present. This search for social connection might explain too, beyond the spiritual enquiry cited by ‘The Quiet Revival’, why so many from Gen Z have been turning up to church. Because we cannot ignore the importance of Place, nor of Presence (whether our own or others’) in creating the meaningful experiences we are seeking. And without this sense of incarnation there is no Christian faith. 

The internet, however, is not a place. Something observed by American artist Eleanor Antin, who likened it to “a great void, a black hole”. Since the 1960s, her work has explored history, contemporary culture and identity. Through her multiple ‘selves’ realised in mixed media, she has challenged the idea of having a single, unified ‘self’. For its part - the internet, and especially social media, all too easily enables a fracturing of ‘selfhood’. We are split, divided between our (sometimes multiple) online, and offline selves; both in our attention, and in how we show up. It compromises both our Presence, and the Places we’re in. Who hasn’t sat in a cafe surrounded by people, but been completely absent from it? With fields of vision as narrow as our screens, our loneliness and isolation just increases. This fracturing of self ripples out, into our relationships and society. Our polarisation amplified by what promised to connect us, translating into real world consequences. The death of Charlie Kirk was a case in point. Amongst the diatribe that followed was Utah Governor, Spencer Cox's plea to “log off, turn off, touch grass…”. ‘Touch Grass’ is now, somewhat ironically, an internet meme. 

So, if the internet isn’t a place, what is it? Definitions are of a system of interconnected computer networks; endless pathways for the data conjured up and configured onto our screens. But a better definition, existentially at least, is that of being a ‘Non-Place’. French anthropologist Marc Augé invented this idea to explain the systems and conduits which mediate our lives - indivisible from what he termed ‘super-modernity’, part and parcel of our late-stage capitalism. These Non-places - motorways, shopping malls, faceless hotels, force us to conform to their overriding function and purpose. Like products on conveyor belts, we comply. Any interactions we have are mere contractual exchanges. We’re dehumanised. They are everything that Third Places are not. 

Third Places, by contrast, are where we can be our most human. Here, we can put our fractured selves back together and be wholly present in them - incarnate - once more. Relating without digital interfaces means we can fully perceive each other and our environments too - using all five of our senses. We were always better at connecting in-person. That is what Gen Z is realising. While Third Places old and new, facilitate this, they really boil down to ‘wherever two or three are gathered’. Any place can become a Third Place if we will be present, turn towards each other, and spark up a conversation. And so it is that our first ever generation of digital natives, might well be the ones to lead us back to places of connection, and belonging, and ultimately back to ourselves. 

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