After the fall: the Post Office scandal and the search for justice

Falls from grace, like that of the Post Office’s CEO, prompt Graham Tomlin to dissect the problems of justice and mercy.

Graham Tomlin

Graham is the Director of the Centre for Cultural Witness and a former Bishop of Kensington.

A tense-looking woman, sitting at desk, stares into the middle disance.

Lia Williams as Paula Vennells in Mr Bates vs The Post Office.

ITV Studios/ITV.

It was November, and I was in Rome. With the new year on the horizon, newsagents were displaying calendars for 2024. One in particular seemed to show up in just about every street vendor available: the ‘Hot Priest Calendar’.

It had pictures for every month of young, bronzed, good-looking priests, resplendent in brand new, ironed black clerical shirts, smouldering into the camera. I've no idea whether they were real priests or just models in clerical garb. I didn't buy one, but it did get me thinking of why they had produced it. Was this a recruitment drive for clergy in the Roman Catholic Church? Something for the nuns to put on the wall of the convent? It was hardly aiming to attract women by saying if you become a Catholic you could bag one of these hunky chaps, as priests are, well, supposed to be out of reach.

I suspect it was just trying to tell the world that the Church is cool after all. That the church is for good-looking, shiny people, not just the regular ones with wrinkles and expanding waistlines.

The embarrassment and shame are real and proper and yet there is, in my view, something at the heart of it which seems to be mistaken.

I was thinking of this recently while watching the story of the Post Office scandal unfold. This dreadful story is, to be frank, a bit of an embarrassment for the Church of England. This horrendous miscarriage of justice has its heart not just a Christian but a priest. I met Paula Vennells once. While I was Bishop of Kensington, we planned a big conference for all the vicars in the Diocese of London. At the time, Vennells’ star was rising in ecclesiastical circles. People had just noticed that the head of the Post Office not only went to church, but was also ordained, and so she was getting invited to speak at all kinds of conferences. She agreed to come and, to be fair, was gracious, unassuming, polite. There was nothing to suggest she was soon to become the object of public opprobrium that she is now.

She would definitely not go on a Church Calendar these days. But then who would? The last decade has seen a succession of scandals and falls from grace – Harvey Epstein, Huw Edwards, Russell Brand, Philip Schofield - and Christian leaders are not exempt. Jean Vanier, Ravi Zacharias, Mike Pilavachi – the list goes on – and now Paula Vennells. We Christians hang our heads, as it seems such a deep failure - how can someone profess to be a Christian – even a vicar - and yet do such things? The embarrassment and shame are real and proper and yet there is, in my view, something at the heart of it which seems to be mistaken.

Celebrities are celebrated because we believe they are different from us ordinary mortals. But sooner or later, it turns out they have the same temptations, their bodies sag, their flaws get exposed.

Helmut Thielicke was a German theologian who opposed the Nazis during the Second World War and somehow survived. His was a crucial voice in the German church and nation as it struggled to its feet again after the trauma and destruction of those years. The big question Germany faced at the time was how a modern sophisticated Christian nation had been so easily seduced by evil? They also struggled with the question of shame. What were German Christians to do with the guilt that hung over them after the Nazi years?

Thielicke was a brilliant preacher and drew huge crowds to his church in Hamburg. In one of his sermons he took as his text St Paul’s line, that Christians are “a letter from Christ, written not with ink but with the Spirit of the living God, on tablets of human hearts.” He asked his congregation the question: what kind of letter are you? Is a Christian meant to be an advert for God? Is the Christian a shiny product of divine handiwork so that God, like some marketing agent, says ‘Look at her – isn’t she is fine person? Wouldn’t you like to be like her?’

When she was being feted by all, we might have said that about Paula Vennells. But not any more. And that’s the problem of celebrity Christians, or celebrities of any kind for that matter. They are used as adverts for the brand they profess, religious or otherwise: “Use this shampoo, follow this diet, believe this religion, like this celebrity does, and you could be like them.”

Celebrities are celebrated because we believe they are different from us ordinary mortals. But sooner or later, it turns out they have the same temptations, their bodies sag, their flaws tend to get exposed in the extra scrutiny they face in a gossipy age like ours. The hunky priests in the calendar may look good but I suspect their lives are as shadowy and compromised as the rest of us. Every now and again you find a life that is remarkable, but even then there are dark corners. Mother Teresa famously said that she rarely experienced the presence of God and struggled with lifelong depression. If we are meant to be adverts for God, we’re not very good ones.

Thielicke’s point was that Christians are not meant to be adverts for God but letters from him. And the letter, written on the human heart, says something like this: “Here is a poor, weak human being with their own strengths and frailties, moments of courage and moments of great weakness, struggling to live a good life but failing much of the time. And yet, despite that failure, God still forgives, accepts, loves and stands by them.”

And forgiveness is not an excuse. It doesn’t say ‘it didn’t happen’, but it says, ‘it did happen’ and it was bad, but a new start is always possible.

It sounds scandalous I know. Hearing about the Post Office scandal, all we want is for the perpetrators to be found guilty and punished. And rightly so. Justice must be done. Paula Vennells and her staff seems to have stuck stubbornly to the laughable view that the Post Office had been infiltrated by hundreds of criminal sub-postmasters, intend on defrauding the public purse. They lacked the sense or courage to question their own IT system, despite being warned it was faulty.

Yet divine and human justice work in different ways. Not least because God, unlike human judges, sees the dodgy things we all do, not just those whose sins get found out because they are in the public eye. Human justice systems must take their course, crimes must be punished, and attempts made to turn around the lives of those caught in patterns of criminality. Yet underneath human justice lies divine justice, which promises an ultimate judgment, even for those who escape human justice. Yet at the same time, it offers not just justice, but mercy - the gift of a more profound and ultimate forgiveness, which, if accepted, does not override the penalties of human justice, but enables the possibility of redemption in the longer term.

Martin Luther often used a Latin phrase to describe Christians – that they are simul iustus et peccator - ‘at the same time righteous and sinful’. Like an alcoholic who is never encouraged to say that were an alcoholic, but that they are a recovering one, an honest Christian doesn’t say ‘I was a chronic worrier, greedy, someone who struggles with lust,’ but ‘I am such things, and yet faith in Jesus makes a difference in helping me not to be.’ St Paul once said: ‘Christ Jesus came into the world to save sinners – of whom I am the worst.’ Not I was the worst, but I am. I remember Frank Bruno once saying “I’m not much of a Christian – I’ve been a sinner all my life.” He hadn’t quite understood - Christians are only ever recovering sinners.

Paula Vennells and the others responsible for the Post Office scandal will have to face justice one day. It may, for some, even mean prison. But, as many in our prisons up and down the country know, lots of people find God in prison - not as a literal ‘get out of jail free card’ – the justice system doesn’t play Monopoly – but a realisation that however bad your crimes, however murky our misdemeanours or sly our sins, forgiveness is possible. And forgiveness is not an excuse. It doesn’t say ‘it didn’t happen’, but it says, ‘it did happen’ and it was bad, but a new start is always possible, and the love and forgiveness of God is available, even for the worst of people - for good-looking priests who struggle with temptation, for celebrities who fall from grace. Or even ordinary people like us.

Article

Belief

Digital

28 August 2024

8 min read

When tech holds us captive, here’s how to find liberation

The last of a three-part series exploring the implications of technology.

James Lawrence

James is Canon Missioner at Blackburn Cathedral. He researches technology and theology at Oxford University.

A person wearing a heavy backpack of tech, connected by tangled cables to other technology behind him, walks towards a simpler space.

In my previous article, I outlined Heidegger’s suspicions about the technological age in which we live. We noticed that Heidegger saw a ‘way of being’ which lay underneath all the tech that fills our lives and that as members of a technological society, we have been shaped, or you could say ‘discipled’, to live in a certain way. This ‘way of being’, the essence of technology, is to see everything in the world primarily as a collection of tools and resources to be extracted as and when they are needed.

In contrast with the technology optimists that we looked at in the first article, Heidegger wants us to see that modern technology is not made up of neutral tools to be used for good or bad, nor is it simply a natural extension of human activity that we have been doing since the stone age. Modern technology has shaped a technological society and the members of that society, so that we position everything in the natural world (including ourselves and our neighbours) into resources to be mined.

So, if that is Heidegger’s diagnosis of modern technology – which he dubbed Gestell, what can we do about it? What is Heidegger’s solution to the problem that he identified? Is there a way to live free of the Gestell of modern technology? However, before we get to that question we first have to ask if it’s actually possible to do anything. Because, if Heidegger’s view of modern technology is correct and our thinking and being in the world have been so shaped by the essence of technology, we might be stuck within a way of thinking that has shaped us with no way to change.

A method or technique is simply a technology of self-transformation and therefore keeps us entrapped within the technological essence.

There are two reasons why we might not be able to fix the problem of technology that Heidegger has revealed to us.

Firstly, the problem of being trapped within a system that has formed our thinking: How could we think our way out of this technological age if we have already been shaped by that age’s way of being in the world? If the technological system is as totalising and has so powerfully shaped the minds of people within the society in the way that Heidegger suggests it would seem almost impossible to think beyond or around the system and therefore break out of it.

Secondly, there is the problem of using technological thinking to solve the problem of technological thinking. This second point is a natural extension of the first: within a technological society it will feel most natural to devise a series of techniques or methods that could be used to set people free from the technological age but, because they are techniques, they would do nothing more than reinforce the problems of technological thinking. Or to put it another way, we need a new way of thinking and being in the world that does not lead to just another method. A method or technique is simply a technology of self-transformation and therefore keeps us entrapped within the technological essence. Self-help books are the most obvious example of this. As Brian Brock says, “What must at all costs be avoided is trying to meet the problems raised by technological thinking using yet another technological or formalist decision-making method. The problem of technology lies in its addiction to methods of thinking and perceiving.”

Heidegger’s solution to the problem of Gestell is to invite members of a technological society to live open-handedly rather than grasping at the natural world.

Heidegger’s proposed solution to Gestell lies in another German word: Gelassenheit. If Gestell was about ‘positionality’, or ‘enframing’ then Gelassenheit refers to ‘releasement’, ‘tranquility’ or ‘letting things be for themselves’.

Heidegger develops the term Gelassenheit by inviting his readers to reject the desire that they find within themselves to force the natural world to conform to their needs. Secondly, and similarly, to invite the world around to present itself to the person rather than for the person. Heidegger’s solution to the problem of Gestell is to invite members of a technological society to live open-handedly rather than grasping at the natural world. The solution he offers is at the level of desire rather than activity. This is Heidegger’s only option given the diagnosis, if he were to offer a step-by-step solution to the problem of Gestell or a set of activities he would only be enframing the problem of enframing: one cannot use techniques to solve the problems of a technological age.

As Christopher Merwin says, “Heidegger’s account of releasement is neither a wholly active not, a wholly passive disposition… Heidegger is not a Neo-Luddite, and he does not think we can or should entirely abandon technology. Gelassenheit is not meant to overcome technology, but to place in check the tendency of technology to render everything into an object for use and production… Gelassenheit releases us from the danger of technology and opens us to alternative ways of relating to reality.”

Social media turns the human beings who use it into the content that it sells, we have become the resource that the machine is mining.

As a Christian and a priest in the Church of England, there is a lot about Heidegger’s analysis of our technological age that I find very compelling. I instinctively resonate with his existential description of the essence of modern technology as Gestell. When I observe my own habits, and when I listen to the stories of my parishioners, I see example after example of the technology in our lives training our sensibilities to treat the natural world as nothing more than a resource to be plundered for our needs and pleasures.

I think Heidegger’s concept of Gestell gives a real insight into why we are so far failing to curb our use of fossil fuels despite the near universal consensus that it would be a good and right thing to do. As a society, we have become conditioned to see nature as nothing more than a source of fuel to be harnessed. Our societal addiction to hydrocarbons begins with the assumption that oil is there for our use. It is only the Gestell mindset of a technological age which would make that assumption: oil isn’t there to be for itself but is instead positioned within the inventory as a useful and therefore valuable commodity to be harvested and deployed.

Beyond the natural resources of the creation within which we live, I see Heidegger’s analysis of Gestell at work in the attitudes of people to one another. It is becoming increasingly hard not to treat other human beings as nothing more than resources to be used or discarded depending on whether they fulfil their purpose or not. The ‘intention’ of the social media algorithm (obviously, this is an anthropomorphism: algorithms don’t have intentions) is to turn each of its users into content creators. We are encouraged to post, like, and share and we often fail to notice that the content we are ‘creating’ is ourselves. Social media turns the human beings who use it into the content that it sells, we have become the resource that the machine is mining. And while social media provides a stark example of human beings becoming little more than resources to be harvested, the effects of this technological mindset are not restricted to the virtual environment. When I fail to notice to person across the counter from me in the coffee shop, or the Uber driver, or the sales assistant, I am slipping into the Gestell mindset which characterises the problem of technology.

While I think Heidegger articulates the problem of technology more clearly and insightfully than almost anyone else in the modern era, I think his solution would benefit from deeper reflection on the Christian tradition.

Here we find a person through whom our minds can be transformed, who can set us free from the patterns of thinking of this world, who can reshape our desires.

Firstly, within the Christian tradition, there has long been the recognition of competing forces of discipleship. In the Christian worldview there is no neutral space of existence, our attitudes and desires are always being trained by one thing or another. In his letter to the church in Rome, Paul puts it like this: “Do not be conformed to this world, but be transformed by the renewing of your minds, so that you may discern what is the good and acceptable and perfect will of God.” Paul tells us that ‘the world’, or in our case ‘the essence of modern technology’, is constantly pulling our thinking into conformity with it. But Paul goes on to point us to something that Heidegger cannot, the voice from outside the system. In the face of a totalising and all-compassing technological society which en-fames everything as a resource waiting to be used, Heidegger’s encouragement is Gelassenheit, to, by force of will, release yourself and the world from the drive to Gestell. Heidegger has no other hope than the willpower of the individual to liberate themselves from the system because he has no other site of hope, nothing outside the system. Paul on the other hand points us to God. A source of transformation and life that is not conformed to the world and is not dependent on the world for existence but nevertheless, by an act of grace, has chosen to reveal himself within the world for the sake of the world. Here we find a person through whom our minds can be transformed, who can set us free from the patterns of thinking of this world, who can reshape our desires. This is the gift of prayer, a space to be and to allow God and the world to be. For many Christians, the experience of prayer is that through sheer inactivity and silence, they are (slowly, sometimes imperceptibly) transformed.

However, Heidegger alerted us to a significant difficulty in finding our way out of the technological mindset. Am I suggesting that we turn God into a method for transforming our minds so that we might escape the pitfalls of modern technological thinking? I hope not. While it is certainly possible to attempt to turn prayer into a technique for getting God to give you what you want, that is not what I’m suggesting here. I’m aiming instead of the sort of prayer that Mother Teresa famously described when she was once asked in an interview, "What do you say when you pray?" She replied, "Nothing, I just listen." The reporter then asked, "Well then, what does God say to you?" To which she answered: "Nothing much, He listens too."