No mercy on the Megabus

Why is sin such a sickly, sticky thing in the human heart?

Jennifer Lander

Jenny is training to be a priest in the Church of England. She holds a PhD in law and previously researched human rights issues in extractive industries.

An upset man holds his hands on his head as he misses a bus.

Nick Jones/Midjourney.ai

“I’m begging you, I’m begging you,” pleaded the passenger. His two large suitcases lying around him, the Nigerian man knelt on the pavement outside the Megabus station. The bus driver stood surly-faced, arms crossed. The passenger’s jacket was ripped where the driver had shoved him off the bus. The passenger had one too many bags; he had not read the Terms and Conditions on his ticket.

The man groaned – “I must get to Heathrow, I have a flight to catch! I’m willing to do anything – to pay for an extra ticket, to pay the extra bag fee, I have money, see?” He showed the driver his wallet pleadingly, demonstrating his possession of several bank cards.

A few concerned passengers stepped off the bus. “We don’t have a bag in the hold; we’re happy for this man to have our space.” Another person said, “I booked a ticket but my friend didn’t come – there’s a whole seat’s worth of luggage space available in the hold.” Yet the bus driver would not budge. Even though Megabus has an excess baggage policy, it was down to the driver’s discretion. The driver alone had the power of life and death, to say “yay” or “nay” – to restore a man’s dignity or completely ruin it, along with his jacket.

As the minutes ticked on, other passengers began to get irate with the Nigerian man – “just buzz off mate, you’re making us late!” “You should have read the rules!” “You’re making the bairns on the bus cry!” Stony faces pressed against the window as the man knelt on the pavement. Even those who had tried to help him left him in the harsh hands of the bus driver and his colleagues, tiny kings in a kangaroo court. For the bus driver, there was no backing down – he was pacing, sweating and red-faced, repeating over and over again to himself his side of the story. And in the end, we left the Nigerian passenger in the heartless hands of bus bureaucracy, wiping our hands of the injury done to him – “we tried.”

How mucky and murky the human heart can be.

The whole experience on the Megabus that day left me feeling sick. We all like to think of ourselves as decent folks, as long as we do our “bit”. But on that bus I realized the difficulty: what is “my bit”? Who decides what is “enough”? How quickly a petty issue of baggage can descend into a power play. How quickly do ordinary nice people become a mob when they are outraged or inconvenienced. How mucky and murky the human heart can be.

The only word that feels strong enough to me to describe this condition is “sin”. This word may sound like a relic of a bygone Britain, but I think it’s as relevant as ever. It’s a serious word, loaded with a sense that the things we do mean more than we know. Sin suggests that I am accountable for how I treat people – not just to my own perception but some higher standard that safeguards the dignity of all human beings. Christians believe that it is God who safeguards our humanity, who sets the standard for how we should and should not treat others. We are accountable “vertically” – to God – as well as “horizontally” to each other.

It seems to me that “sin” is not a laundry-list of rules but more like a tangled knot of slippery threads – I can’t see where it begins and where it ends, in my own heart or in the world at large. The Christian Eastern Orthodox tradition often likens sin to sickness or a dis-ease of the soul; it infects our reasoning, our emotions and our actions. And that’s why the hurt and pain we cause each other is so “sticky” – no one is left untouched by the effects of the damage we cause each other.

It was quite clear to me that there were some “sins of deliberate fault” on the Megabus that day – the bus driver’s behaviour was patently unfair and verging on abuse. But I would say sin also flourished in the self-defending logic of the passengers who just wanted to stay in their lane, and for the Nigerian chap to stay in his. Don’t bother me, with your problems. I look after me, you look after you. There were sins of ignorance too – I felt this sick sense in my stomach as the bus pulled out of the station that there was more I could have done, but I didn’t quite know what. All I know is that every person needed mercy on that Megabus, whether we knew it or not. Ironically, the Nigerian man was the most innocent of all.

Explainer

Culture

Digital

16 July 2024

6 min read

Tech has changed: it’s no longer natural or neutral

The first in a three-part series exploring the implications of technology.

James Lawrence

James is Canon Missioner at Blackburn Cathedral. He researches technology and theology at Oxford University.

A caveman holding a hammer looks at a bench on which are a broken bicycle and a laptop.

Nick Jones/Midjourney.ai.

My son was born in February last year and it seems that every day he is developing new skills or facial expressions and adorable quirks. Just the other day he was playing with some wooden blocks and when they inevitably fell over, he let out the most adorable giggle. As you can guess I immediately reached for my phone so that I could capture the moment. Moments like this happen all the time in the life of a modern parent- we want to share with our spouse, family, and friends or just capture the moment for ourselves because it’s something we treasure. And yet, in this series of articles I would like to consider this moment, and the thousands like it that take place in a technological society, and ask: is everything as benign as it seems?

There are two ideas that often come up whenever people talk about technology. The first is that technology is basically ‘neutral’, that technology only becomes good or bad depending on what you are doing with it. “Look at a hammer,” someone might say, “there is nothing intrinsically good or bad about this hammer, only the end result is good or bad depending on whether I’m using it to hit nails or people!” On this reading of technology, the only important questions relate to the consequences of use.

If technology is neutral, then the primary concern for users, legislators and technologists is the consequences of technology, and not the technology itself. The only way to ensure that the technology is used for good is to ensure, somehow, that more good people will use the technology for good things than bad people using it for bad things. Often this idea will present itself as a conversation about competing freedoms: very few people (with some important exceptions, see this article from Ezra Klein) are debating whether there is something intrinsically problematic about the app formerly known as Twitter, most discussion revolves around how to maintain the freedom of good users while curtailing the freedom of bad users.

We assume that these tools of social interaction like Facebook and Instagram are, in and of themselves, perfectly benign. We are encouraged to think this by massive corporations who have a vested interest in maintaining our use of their platforms, and at first glance, they seem completely harmless: what could possibly be the problem with a website in which grandma can share photos of her cat? And while the dark underbelly of these platforms has violent real-world consequences – like the rise of antisemitism and anti-Muslim hatred – the solution is primarily imagined as a matter of dealing with ‘bad actors’ rather than anything intrinsically problematic with the platforms themselves.

Jobs here draws a straight-line comparison between the bicycle and the PC. As far as Jobs is concerned, there is no quantitative difference in kind between the two tools.

The second idea is related but somewhat different: Advocates of modern technology will suggest that humanity has been using technology ever since there were humans and therefore all this modern technology is not really anything to worry about. “Yes, modern technology looks scary,” someone might say, “but it’s really nothing to worry about, humans have been using tools since the Stone Age don’t you know!” This view proposes that because hammers are technology, and all technology is the same, there is, therefore, no difference between a hammer and the internet, or between the internet and a cyborg.

This second idea tends to be accompanied by an emphasis on the slow and steady evolution of technology and by highlighting the fact that at every major technological advancement there have been naysayers decrying the latest innovation. (Even Plato was suspicious of writing when that was invented). Taken as part of a very long view of human history, the technological innovations of the last 100 years seem to be a normal and natural part of the evolution of our species which has always set itself apart from the rest of the animal kingdom in its use of technology.

Steve Jobs gives a good example of this in an interview he gave about the development PC:

“I think one of the things that really separates us from the high primates is that we’re tool builders. I read a study that measured the efficiency of locomotion for various species on the planet. The condors used the least energy to move a kilometer. And humans came in with a rather unimpressive showing about a third of the way down the list… not too proud of a showing for the crown of creation… But then somebody at Scientific American had the insight to test the efficiency of locomotion for a man on a bicycle. And a human on a bicycle blew the condor away – completely off the top of the charts.

And that’s what a computer is to me… It’s the most remarkable tool we’ve ever come up with… It’s the equivalent of a bicycle for our minds”

Notice that Jobs here draws a straight-line comparison between the bicycle and the PC. As far as Jobs is concerned, there is no quantitative difference in kind between the two tools: one is more complex than the other but otherwise, they are just technologies that expand human capacity. “A Bicycle for our minds” is a fascinating way to describe a computer because it implies that nothing about our minds will be changed, they’ll just be a little bit faster.

And yet, despite the attempts of thought leaders like Jobs to convince us that modern technology is entirely benign, many of us are left with a natural suspicion that there is more going on. As a priest in the Church of England, I often have conversations with parishioners and members of the public who are looking for language or a framework which describes the instinctive recognition that something has changed at some point (fairly recently) about the nature of the technology that we use, or the way that it influences our lives. That modern technology is not simply the natural extension of the sorts of tools that humans have been using since the Stone Age and that modern technology is not neutral but in significant ways has already had an effect regardless of how we might use it. How do we respond to such articulate and thoughtful people such as Steve Jobs who make a compelling case that modern technology is neutral and natural?

I often have conversations with parishioners who are looking for language or a framework which describes the instinctive recognition that something has changed about the nature of the technology that we use, or the way that it influences our lives.

Thinking back to that moment with my son when he giggles and I take a photo of him, at first glance it seems completely innocuous. But what resources are available if I did want to think more carefully about that moment (and the many like it) which suffuse my daily life? Thankfully there is a growing body of literature from philosophers and theologians who are thinking about the impact of modern technology on the human condition. In the next two articles I would like to introduce the work of Martin Heidegger, outline his criticism of modern technology, showing how he challenges the idea that technology is simply a natural extension of human capacity or a neutral tool.

Heidegger is a complex character in philosophy and in Western history. There is no getting around the fact that he was a supporter of the Nazi Party during the second world war. His politics have been widely condemned and rightly so, nevertheless, his insights on the nature of modern technology continue to this day to provide insights that are useful. His claim is that modern technology essentially and inevitably changes our relationship with the world in which we live and even with ourselves. It is this claim, and Heidegger’s suggested solution, that I will unpack in the next two articles.